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Level Forward, LLC (“Level Forward,” “LFN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you when you visit neighborhood.levelforward.co (the “Site”) or use the services available through the Site (the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this policy carefully. By accessing or using the Site, you agree to this Privacy Policy. If you do not agree, your choice is not to use the Site. This policy may change from time to time; your continued use of the Site after we make changes constitutes acceptance of those changes.
We collect information about you in several ways.
When you create an account, register for an event, purchase a membership or ticket, or otherwise interact with the Site, we may collect:
Name, email address, and password
Billing address and payment information (credit card details are processed securely by our third-party payment processor — we do not store full card numbers)
Phone number, if provided
Demographic information you choose to share (e.g., interests, occupation)
Communications you send us, including support requests
When you visit or use the Site, we and our service providers may automatically collect:
Device and browser information (e.g., IP address, operating system, browser type)
Usage data (e.g., pages viewed, links clicked, time spent on pages, referring URLs)
Location data (at the country or city level, inferred from IP address)
Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 4)
We may receive information about you from third parties, such as social media platforms if you connect your account, analytics providers, and payment processors. We may combine this information with other information we hold about you.
We use the information we collect for the following purposes:
To create and manage your account and provide the Services
To process payments and send confirmations, receipts, and related communications
To send administrative communications (e.g., updates to these policies, security notices)
To send marketing and promotional communications about LFN content, events, and offerings (you may opt out at any time — see Section 6)
To personalize your experience on the Site
To analyze usage and improve the quality and features of the Services
To detect, investigate, and prevent fraudulent or unauthorized activity
To comply with legal obligations and enforce our Terms of Service
For any other purpose with your consent
We do not sell your personal information. We may share your information as follows:
We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, email delivery, analytics, and hosting. These providers are contractually required to use your information only as directed by us and in accordance with this Privacy Policy.
If Level Forward is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you of any such change as required by applicable law.
We may disclose your information if we believe disclosure is necessary or appropriate to: (a) comply with applicable law, regulation, or legal process; (b) protect the rights, property, or safety of Level Forward, our users, or the public; or (c) enforce our Terms of Service.
We may share your information for other purposes with your explicit consent.
We may share aggregated or de-identified information that cannot reasonably be used to identify you, without restriction.
We use cookies, web beacons, pixel tags, and similar technologies to recognize you, remember your preferences, measure Site traffic and usage patterns, and deliver more relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
Most web browsers allow you to control cookies through their settings. You may decline cookies by adjusting your browser settings, but doing so may affect the functionality of certain parts of the Site. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout. For information about targeted advertising opt-outs, visit the Digital Advertising Alliance at https://optout.aboutads.info.
We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and transmission of personal information to or from our Site is at your own risk.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
You may opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at legal@levelforward.co. Even after opting out, you will continue to receive transactional or administrative messages (e.g., event confirmations, account notices).
You may update or correct information in your account by logging in and editing your profile. To request deletion of your account, contact us at legal@levelforward.co. We will respond within a reasonable timeframe, subject to any legal obligations to retain certain information.
You may request access to the personal information we hold about you and ask us to correct inaccuracies. To make such a request, contact us at legal@levelforward.co.
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected information from a child under 13, please contact us immediately at legal@levelforward.co and we will take steps to delete that information.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
You have the right to request correction of inaccurate personal information we maintain about you.
We do not sell personal information for monetary consideration. However, we may share certain information (such as cookie identifiers and browsing data) with advertising or analytics partners in ways that may constitute a “share” under California law. You may opt out by contacting us at legal@levelforward.co or by activating the Global Privacy Control (GPC) on your browser.
If you are located in the European Economic Area (EEA) or the United Kingdom, the following additional terms apply to our processing of your personal data under the General Data Protection Regulation (GDPR) and applicable UK data protection law.
We process your personal data on the basis of: (a) your consent, where required; (b) performance of a contract with you (e.g., to fulfill your event registration or membership); (c) our legitimate interests in operating and improving our Services; or (d) compliance with legal obligations.
You have the right to: access your personal data; rectify inaccurate data; request erasure (“right to be forgotten”); restrict or object to processing; and data portability. To exercise these rights, contact us at legal@levelforward.co. You also have the right to lodge a complaint with your national data protection authority.
Level Forward is based in the United States. If you access our Services from the EEA or UK, your personal data may be transferred to and processed in the United States, which may not provide the same level of data protection as your home jurisdiction. We implement appropriate safeguards for such transfers as required by applicable law.
We retain your personal data for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, or as required by law. After that period, we will securely delete or anonymize your data.
The Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Site and updating the “Last Updated” date above, and where practicable, by sending an email notification. Your continued use of the Site after any such change constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Level Forward, LLC
Email: legal@levelforward.co
Website: neighborhood.levelforward.co
